A survey published in The BMJ has found that in UK practices, over half (52%) of GP staff face abuse while working on the COVID vaccination programme.
The Medical Protection Society (MPS) survey of 222 GP practice staff , which included GPs, nurses, and practice managers, also found that over half (53%) of staff said that their surgery or vaccination centre had been defaced by anti-vaccination material. GP practices in the UK had been offering COVID vaccinations since December 2020.
One respondent said, “Staff of all disciplines are leaving the profession in droves because of the behaviour of the public creating unbearable working situations. Morale is the lowest I have ever known, anyone near retirement is retiring early.” Another said, “Abuse—especially written and posted in the prescription box on the gate—has resulted in staff being very concerned for their safety at the surgery.”
About two-thirds of respondents (60%) said that abuse and complaints relating to the UK’s COVID vaccination programme had affected their own or their team’s mental wellbeing. A further 71% said that the increased workload resulting from the programme has impacted their wellbeing.
Pallavi Bradshaw, medicolegal lead for risk prevention at MPS, said that GP practices were in the firing line over patient frustrations with the vaccination programme. “GPs are mentally and physically exhausted, with the risk of disillusionment and burnout higher than ever,” Bradshaw said. “Wellbeing support must be provided to all GP surgery staff who are feeling overwhelmed and demoralised, and a zero tolerance policy of abuse must be enforced across the NHS so healthcare workers feel their safety is a priority.”
Source: The BMJ
